Refund, Return & Cancellation Policy

This Policy explains how cancellations, returns, replacements, and refunds work for orders placed on www.airadhaaga.com (the "Website"). It should be read together with our Terms of Service, Shipping Policy, and Privacy Policy. Aira Dhaaga ("we", "us", "our") is a partnership firm based at Villa 4, Palm Village, Koduvazhanga, Puthiya Road Junction, Ernakulam, Kerala, India – 683511.

1. Cancelling an Order

You can cancel an order within one hour of placing it, provided it has not yet been dispatched. To cancel, contact our support team through any of the following:

• Email: connect@airadhaaga.com
• WhatsApp: +91 70122 67623

Once your cancellation is confirmed, we will cancel the order and initiate your refund. Orders that have already been dispatched cannot be cancelled, but may be eligible for return under Section 2.

We may decline an order, or take longer to process a refund, where we notice a repeated pattern of misuse, such as frequently placing and cancelling bulk or multiple orders. Any such decision will be made fairly and communicated to you.

2. When You Can Return an Item

Returns are accepted only in these cases:

• The product was damaged or spoilt in transit
• The product arrived in damaged packaging
• You received the wrong product

A return can be for part of your order or all of it. We are not able to accept returns for products that are in good condition and match your order, such as a change of mind.

3. Replacements and Exchanges

If your product was damaged in transit, arrived in damaged packaging, or was the wrong item, you can ask for a replacement of the same product. Replacements depend on stock availability. If the item is out of stock, we will refund the amount you paid.

A replacement can only be for the same product. We do not offer exchanges for a different product, size, or style.

4. How to Request a Return or Replacement

You must raise your request within 48 hours of delivery. To do so:

• If you find the product package is tampered, do not accept the delivery and take a video of the product package with the delivery partner and upload the same on the website.
• To ensure that you received the damaged product, capture a video of unpacking the package and checking the product.
• Go to your account on the Website, or contact us at connect@airadhaaga.com or on WhatsApp at +91 70122 67623.
• Select the reason for your request (return, replacement, or refund).
• Upload clear photos of the product you received: the front, the back, and the outer packaging or box.

Please keep the product unused, unwashed, and with its tags and packaging intact until we have reviewed your request. We may ask for additional videos/photos or details if needed.

5. Pickup and Quality Check

Once your request is approved, we will arrange a pickup from your address. Please respond promptly when our courier partner or team contacts you to coordinate the pickup. If we cannot reach you within 24 to 48 hours, we may not be able to proceed with the return or refund.

After the product reaches us, our team will check it. A refund or replacement is issued once the product passes this check and is found to match the reason you gave.

6. Refunds

Approved refunds are returned to the original payment method you used (card, net banking, UPI, or wallet):

• Cancelled orders: refund is initiated as soon as the cancellation is confirmed.
• Returned items: refund is initiated within 24 to 48 business hours after the product passes our quality check.

After we initiate the refund, it may take a further 3 to 7 working days to show in your account, depending on your bank or payment provider.

7. Contact Us

If you have any questions about this Policy or need help with an order, please contact us:

Email: connect@airadhaaga.com

WhatsApp: 7012267623

Address: Villa 4, Palm Village, Koduvazhanga, Puthiya Road Junction, Ernakulam, Kerala, India – 683511

8. Changes to This Policy

We may update this Policy from time to time. The version on this page, with its "Last updated" date, is the one that applies to orders placed after that date.