Shipping & Delivery Policy

This Policy explains how Aira Dhaaga ("we", "us", "our") packs, ships, and delivers orders placed on www.airadhaaga.com (the "Website"). It should be read together with our Terms of Service, Refund Policy, and Privacy Policy.

1. How We Process and Ship Your Order

Once your order is confirmed, our team checks each item to make sure it is in good condition. Your order is then packed and handed to our delivery partner after a final quality check.

Our delivery partner will bring the package to your address. They may contact you if they have trouble finding your address or if there is an unexpected delay, so please keep your phone reachable and make sure your address and phone numbers are correct.

2. Shipping Charges

• Within India: Shipping charges apply as shown at checkout.
• International: an additional shipping fee applies. It depends on the destination country and the rates of the courier partner, and is shown at checkout before you pay. The Delivery Partner shall collect any other charges such as Customs, duties etc. from the recipients directly, if any.

3. Packaging

We wrap our products carefully in paper and pack them in sturdy cartons so they reach you safely. We take care over our packaging because we want your order to arrive in the best possible condition.

4. Delivery Timelines

Most orders are dispatched within 1 to 2 working days (excluding Sundays and public holidays). After dispatch, estimated delivery times are:

• Domestic orders: usually 5 to 7 working days, depending on your location.
• International orders: usually 1 to 4 weeks, depending on the destination and the courier partner chosen.

The estimated delivery date shown on the product page or at checkout is a guide. The exact date will be shared once your order is shipped. Delivery can vary with the dispatch location and your PIN code. During sale events, high order volumes may delay dispatch slightly.

Delays can also happen because of reasons outside our control, such as courier issues, strikes, public holidays, weather, natural disasters, political disturbances, or other events beyond our reasonable control. We will do our best to keep you informed and help resolve any delay. Delays of this kind do not, on their own, make an order eligible for cancellation or refund.

5. Order Tracking

When your order is dispatched, we will email you the tracking number and the courier's name. Tracking details usually become active about 24 hours after dispatch, though this can take longer for reasons outside our control. You can also check your order status through the shipment tracking page on our Website, or by writing to us at connect@airadhaaga.com.

6. Delivery Verification

For secure delivery, we may verify orders with a one-time code (a "Delivery Acceptance Code") sent to you by SMS or email at the time of delivery. Please share it only with the delivery person when you receive your order. If you do not receive the code, you may be asked to show a valid ID proof to confirm you are the person who placed the order.

7. International Shipping

International orders are sent through express courier partners. Shipping charges follow the courier's rates and vary by country. Your order may also be subject to customs duties, import taxes, or clearance fees in the destination country. These are not included in our prices and are the buyer's responsibility, as they are set by local authorities. Customs processing can add to the delivery time.

8. Incorrect or Incomplete Addresses

Please check your delivery address and contact number before placing your order. If a delivery fails because of a wrong or incomplete address, or because we cannot reach you, the order may be returned to us. In that case we will contact you, and additional shipping charges may apply to send it again.

9. Damaged or Wrong Items

If your order arrives damaged, or you receive the wrong item, please follow the steps in our Refund Policy and contact us within 48 hours of delivery.

10. Contact Us

For any questions about your shipment, please reach out:

Email: connect@airadhaaga.com

WhatsApp: 7012267623

Address: Villa 4, Palm Village, Koduvazhanga, Puthiya Road Junction, Ernakulam, Kerala, India – 683511

11. Changes to This Policy

We may update this Policy from time to time. The version on this page, with its "Last updated" date, applies to orders placed after that date.